Author: Mark K.
There always needs to be a certain level of business etiquette. As communication is key and in most successful companies established as being so, it’s crucial that companies not only understand this concept but also encourage it within the parameters of the business structure.
For example, jealousy and pride are aspects of human behaviour, but effective management of behaviour within the structure of a business combats and minimises such problems.
Costea and Crump (1999) summarise this well, saying:
“Organisational behaviour is one of the most complex and perhaps least understood academic elements of modern general management, but since it concerns the behaviour of people within organisations it is also one of the most central… its concern with individual and group patterns of behaviour makes it an essential element in dealing with the complex behavioural issues thrown up in the modern business world”
Many companies overlook such aspects as they are not tangible and not seen as a considered driver of a business.
The key I think is to understand the people you are working with whether it is people you are working with in a team, your managers or the people you are managing. By understanding your colleagues you can identify their strengths and weaknesses, their habits and tendencies by doing so you can utilize them to their full potential, create effective group cohesion and identify and prioritise what you superior’s needs and wants are.
Reference:
Costea, Bogdan and Crump,Norman (1999) "Introducing organisational behaviour: issues in course design". Education and Training, Vol 41, Issue 9: 403-415.
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2 comments:
I agree with the fact that the behaviour is one of the most important fact in organisation because it is thanks to people that we manage to reach goals.
I think in order to avoid some discretionary behaviour Managers have to well know each member of his team (what she/he likes or not)
A job is really important for each people and it is necessary to ensure that each member is recognize in what is doing. He has to feel that she/he is useful in order to avoid some disturbances in a team which could affect all the team and lead to bad outcomes.
Gilles
I agree that managers should know what he/she likes and dislikes but only to a certain extent. I do not believe it is necessary to meet everyones needs. Sometimes in life we have to do things we do not necessary want to do.
I agree with Gilles that individuals need to feel that he/she is useful to avoid any disturbances in a team. Being appreciated for your hard work allows individuals to feel recognised and makes them want to work harder and meet the needs of the business.
It is not easy keeping everyone happy so the chances are that conflict may occur at some point no matter how minor it is. Bad outcomes can come as a result of anything, not just down to individuals within the organisation.
VM
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